FREQUENTLY ASKED QUESTIONS
If you've purchased a single product, go to the “My Account > Downloads” tab to download it.
If you have a membership plan, you can download products directly from the product listing page. The default "Download Cart" button will be replaced with a "Download" button for all the products listed on our website. Simply click the "Download" button to get your product.
All WordPress items, including plugins and themes, are licensed under the General Public License (GPL). This allows us to redistribute them after purchase. Your membership fees help us maintain the website and fund the purchase of subscriptions from third-party theme and plugin developers. This crowdfunding model keeps costs down, enabling us to pass these savings on to you.
We generally do not provide extensive technical support. However, we do offer basic assistance for installing plugins and themes. If you need technical support for a specific theme or plugin, you will either need to purchase the product directly from the author or hire a freelancer for help. Alternatively, you can request our paid assistance.
Not offering extensive support allows us to keep our prices discounted.
Yes, you can open a ticket to request an update, and we will process it as soon as possible on a business day (typically within 24 hours, except during holidays).
You can ignore this request. Developers include license keys to enable automatic updates and access to support. The plugin or theme will function perfectly without entering anything in the license key field. We recommend manually updating your themes and plugins when new versions are available on our site.
Yes, we provide updates for the items. As soon as we are notified of an update, we download it from the author and update it on our site.
Support:
Please note that we are not the developers of the products we provide, so our technical support capabilities are limited. We do not modify product functionality or fix bugs created by the original developers.
Yes, all products offered on our website have been officially purchased and downloaded directly from the developers. We do not sell any products obtained from third-party sources.