Most frequent questions and answers

FREQUENTLY ASKED QUESTIONS

How to Download

If you've purchased a single product, go to the “My Account > Downloads” tab to download it.

If you have a membership plan, you can download products directly from the product listing page. The default "Download Cart" button will be replaced with a "Download" button for all the products listed on our website. Simply click the "Download" button to get your product.

Why Are the Prices So Low?

All WordPress items, including plugins and themes, are licensed under the General Public License (GPL). This allows us to redistribute them after purchase. Your membership fees help us maintain the website and fund the purchase of subscriptions from third-party theme and plugin developers. This crowdfunding model keeps costs down, enabling us to pass these savings on to you.

Do You Provide Technical Support?

We generally do not provide extensive technical support. However, we do offer basic assistance for installing plugins and themes. If you need technical support for a specific theme or plugin, you will either need to purchase the product directly from the author or hire a freelancer for help. Alternatively, you can request our paid assistance.

Not offering extensive support allows us to keep our prices discounted.

Are Plugins Versions Outdated? Can I Request a New Version?

Yes, you can open a ticket to request an update, and we will process it as soon as possible on a business day (typically within 24 hours, except during holidays).

Why Are These Plugins/Themes Asking Me for a License Key?

You can ignore this request. Developers include license keys to enable automatic updates and access to support. The plugin or theme will function perfectly without entering anything in the license key field. We recommend manually updating your themes and plugins when new versions are available on our site.

Do You Provide Updates for the Items?

Yes, we provide updates for the items. As soon as we are notified of an update, we download it from the author and update it on our site.

Support:

Please note that we are not the developers of the products we provide, so our technical support capabilities are limited. We do not modify product functionality or fix bugs created by the original developers.

Are the Products on the Website Original?

Yes, all products offered on our website have been officially purchased and downloaded directly from the developers. We do not sell any products obtained from third-party sources.

Contact us

Only for serious inquiries

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